Hello from the Prodifi team.
We would like to express our sincere gratitude to all customers who have supported Prodifi. Due to internal service strategy adjustments, we will be discontinuing the Prodifi service. Please review the schedule below.

Discontinuation Timeline

• 11월 구독은 정상적으로 갱신이 됩니다(11월 결제일부터 12월 결제일까지 정상 사용 가능)
• 12월 결제일에는 추가 사용량만 결제 되고 갱신이 되지 않습니다.
• 12월 결제일 이후에도 12월 31일까지 제품 내 데이터 백업 기능은 사용 가능합니다.

2025년 11월November 24, 2025 24일
Block new payments
Disable card deletion (no additional charges will occur; only changing/deleting payment methods will be restricted)
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December 1–31, 2025 (Final Use & Backup Period)

• Service remains available for final use
  
• Data backup available within the product

December 31, 2025

• Full service shutdown
  
• Permanent deletion of all data
• Customer support closure
• Website shutdown

Customer Impact & Required Actions

• New payments / paid upgrades: Unavailable starting November 24.
  
• Subscriptions / auto-renewal: If you do not cancel, your November subscription will renew as normal. Auto-renewal will not continue thereafter.
• Access to paid plans already charged: You may continue using them until they expire within December 31, 2025.
• Data backup: Please download your data using the in-product export function by December 31, 2025, 23:59 (KST).
• Data retention/deletion: All data will be permanently and irreversibly deleted at the time of service termination on December 31, 2025. No recovery will be possible after shutdown.

Billing

• Charges and subscriptions scheduled for November will be processed as normal.
  
• You may continue using any remaining service through December 31, 2025. For special cases that require billing adjustments(e.g., billing errors, duplicate charges), please contact our support team.
• 12월 결제일부터 12월 31일까지 Export 기능은 계속 사용하실 수 있습니다.
• 결제와 관련된 이슈(결제 오류, 중복 결제 등)는 고객센터로 문의해 주세요.
  

Frequently Asked Questions(FAQ)
Q1. What data can I back up?
A. You can export core outputs such as translated images and shared glossaries. (Specific items may vary depending on your plan.)

Q2. Can I access my data after December 31?
A. No. All data will be permanently deleted at shutdown and cannot be recovered. Please complete your backups within December.

Q3. Will support be available during the remaining period?
A. Yes. We will provide general and technical support until December 31, 2025. (New feature development and custom work will not be provided.)
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Contact
Email: support@prodifi.co
‍Thank you once again for using Prodifi.
We will do our best to minimize any inconvenience during the remaining period.
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Sincerely,
The Prodifi Team